If you're considering hiring us to clean your home, you probably have some questions about our services, rates, and policies. In this blog, we address Absolutely Spotless Cleaning's top 14 FAQs to help you feel confident about choosing us for your cleaning needs.
1. WHAT TYPES OF CLEANING SERVICES DO YOU OFFER?
At Absolutely Spotless Cleaning, we offer a range of cleaning services tailored to fit your needs. From deep cleans of high-traffic areas to comprehensive whole-home cleans, we’re here to help you maintain a pristine environment.
Whole Home Cleans: Every room, every surface! Give your home a thorough clean from top to bottom.
Focused Cleans: Perfect for when you want to focus on those highly used areas, such as kitchens and bathrooms, that need a little extra TLC.
Move-In/Move-Out Cleans: Ensure your new or old home is spotless for a smooth transition.
Reno Cleans: Post-renovation cleanup to handle all the dust, debris, and messes left behind, making your newly renovated space shine.
Customized Cleaning Plans: We can mix and match services or adjust schedules to fit your lifestyle, whether it’s a focused clean, a whole-home clean, or any combination of the above.
Would you prefer a focused clean once a week with a full house clean once a month? Or maybe an alternating schedule that adapts to your lifestyle, such as around guests or holidays? Your home, your cleaning schedule - we can customize our services to suit you. Just let us know your preferences, and we’ll make it happen!
2. WHAT AREAS DO YOU SERVICE?
Absolutely Spotless Cleaning provides our award-winning house cleaning services to a wide range of areas, including:
Hamilton
Ancaster
Stoney Creek
Caledonia
Beamsville
Burlington
Waterdown
Oakville
Brantford
Cambridge
Paris
Don’t see your area listed? Get in touch and let’s chat!
3. WHAT TYPE OF PRICING DO YOU OFFER?
We’re proud to offer our clients flat rate pricing! We believe in transparent pricing with no hidden fees or surprises.
Advantages of Flat-Rate Pricing:
No rushing through the job
Clear, upfront costs with no hidden fees
Your home gets the attention it deserves
4. HOW CAN I GET A QUOTE?
Getting an accurate quote for your cleaning service is straightforward. We schedule a free in-home consultation to better understand your needs and provide a precise quote.
During your in-home consultation, we will:
Discuss your preferences and any specific areas of focus.
Assess the size of your space and any special instructions you may have.
Explain our variety of cleaning solutions and flat-rate pricing.
After the consultation, we will email you a detailed and transparent personalized quote, ensuring no surprises later on!
5. ARE YOUR CLEANING PRODUCTS ECO-FRIENDLY?
Yes, we use eco-friendly cleaning products that are safe for your family, pets, and the environment. Our goal is to provide top-quality cleaning while also minimizing our ecological footprint. By choosing non-toxic cleaning products, we ensure your home is not only clean but also free of harmful chemicals.
6. DO YOU HAVE INSURANCE?
Yes, Absolutely Spotless Cleaning is fully insured with $2 million in liability coverage, giving you peace of mind while we’re in your home. Additionally, all of our employees are covered by WSIB, and every team member undergoes a thorough police check before they begin working with us. Our cleaners are highly trained and trustworthy, so you can feel safe having us in your home.
7. DO YOU WORK IN TEAMS?
We work in teams of 2 or 3 to ensure that your home is cleaned efficiently and to the highest standard. Our team-based approach allows us to complete each job faster, to minimize any disruption to your day, without compromising on quality. With multiple eyes on the job, we guarantee no detail is missed!
8. ARE YOU A LIVING WAGE PROVIDER?
Yes, Absolutely Spotless Cleaning is proud to be a certified Ontario Living Wage Provider. We believe that our hardworking team deserves fair compensation for the amazing work they do. By offering a living wage, we support our team’s quality of life, helping them deliver the best service for your home.
9. DO I NEED TO BE HOME WHILE YOU CLEAN?
No, you don’t need to be home while we clean. Many clients provide us with access to their homes via a key or code, allowing us to complete the cleaning while you're out. Our team is professional and trustworthy, and we take pride in being a friendly cleaning company that you can depend on.
10. WHAT SHOULD I DO BEFORE THE CLEANERS ARRIVE?
There’s no need to do much before our cleaning team arrives. However, tidying up personal items like clothes, dishes, and papers can help us get started faster and focus on the deep cleaning tasks, such as vacuuming, mopping, and scrubbing surfaces.
11. ARE YOU PET-FRIENDLY?
Yes, we use eco-friendly cleaning products that are safe for your family, pets, and the environment. Our goal is to provide top-quality cleaning while also minimizing our ecological footprint. By choosing non-toxic cleaning products, we ensure your home is not only clean but also free of harmful chemicals.
12. WHAT IS YOUR SERVICE GUARANTEE?
We stand by the quality of our services with our Service Guarantee. If you're not satisfied with your cleaning, simply let us know within 24 hours, and we will return to address any issues at no extra cost. We’re committed to ensuring you’re always happy with the results.
13. DO YOU OFFER GIFT CARDS?
Yes, Absolutely Spotless Cleaning offers gift cards! These are the perfect gift for busy friends and family who could use a little help keeping their home spotless. Gift cards can be purchased directly from our website, making it easy to give the gift of a clean, happy home.
14. ARE YOU HIRING?
Absolutely Spotless Cleaning is always on the lookout for dedicated individuals who take pride in a job well done. If you’re passionate about cleaning, detail-oriented, and ready to work as part of a team, we’d love to hear from you. We offer fair wages, a supportive work environment, and prioritize the health and safety of our employees. Send us your resume, and we’ll be in touch!
At Absolutely Spotless Cleaning, we’re dedicated to providing reliable, professional cleaning services tailored to your needs. From flat-rate pricing and eco-friendly products to pet-friendly practices and a highly trained team, we aim to exceed your expectations. If you have any other questions or would like to schedule a cleaning, we’d love to hear from you!
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